Refund and Return Policy | Openali

Effective Date: March 5, 2025

At Openali, we are committed to providing our customers with high-quality footwear and exceptional service. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy to ensure a smooth shopping experience. Please read our policy carefully to understand your rights and how to initiate a return or refund request.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds for eligible products that meet the following conditions:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Returns must be initiated within 30 days from the date of delivery.
  • The item should be free from any signs of damage, wear, or alterations.
  • Proof of purchase (order confirmation or receipt) is required to process the return.

Certain items may not be eligible for returns, such as final sale products, gift cards, or customized items.

2. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us – Email our support team at info@openali.xyz or call 716-609-1766 with your order details and reason for return.
  2. Receive Approval – Our team will review your request and provide return authorization if your item qualifies.
  3. Pack Your Item – Securely package the item in its original box with all accessories and labels.
  4. Ship the Return – Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  5. Inspection & Processing – Once we receive your return, our team will inspect it within 5-7 business days and process your refund or exchange.

3. Refund Process

Once your return is approved, we will process your refund as follows:

  • Original Payment Method – Refunds will be issued to the same payment method used for the purchase.
  • Processing Time – It may take 7-14 business days for the refunded amount to reflect in your account, depending on your payment provider.
  • Non-Refundable Fees – Shipping charges are non-refundable unless the return is due to a defect or shipping error by Openali.

4. Exchanges

If you need a different size or style, we offer easy exchanges:

  • Follow the same return process as outlined above.
  • Once we receive and verify the returned item, we will ship out your requested replacement.
  • If the exchange item is of a higher value, you will be required to pay the difference before shipment.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order:

  • Provide a clear photo of the issue for verification.
  • We will offer a free replacement or a full refund, including shipping costs, at no additional charge.

6. Cancellations

You may cancel your order if it has not yet been processed or shipped. To request a cancellation:

  • Contact our support team as soon as possible.
  • If your order has already been shipped, you will need to follow the return process.

7. Non-Returnable Items

Some items are not eligible for returns or refunds, including:

  • Gift cards and promotional items
  • Customized or personalized footwear
  • Clearance or final sale products

8. International Returns & Refunds

For international orders, the return process remains the same. However, please note:

  • Customers are responsible for international return shipping costs.
  • Refunds will be processed in the original currency of purchase, but exchange rate fluctuations may affect the final amount.
  • Customs duties and import taxes are non-refundable.

9. Google AdSense Compliance & Policy Updates

We ensure that our Refund and Return Policy complies with Google AdSense policies and is transparent, user-friendly, and aligned with best eCommerce practices.

Openali reserves the right to update this policy at any time. We encourage customers to review this page regularly to stay informed of any changes.

Last Updated: March 4, 2025

10. Contact Us

For any return or refund inquiries, feel free to contact us:

📍 Address: 3661 Nuzum Court, Buffalo, New York, United States
📞 Phone: 716-609-1766
📧 Email: info@openali.xyz
🌐 Website: Openali

Thank you for shopping with Openali! We appreciate your trust and support. 🚀