Shipping Policy | Openali

Effective Date: March 5, 2025

At Openali, we are committed to providing a seamless and reliable shopping experience. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other essential details to ensure transparency and customer satisfaction. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

Once an order is placed, our team processes it as quickly as possible to ensure timely delivery.

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Orders placed after 3:00 PM (EST) will begin processing the next business day.
  • If an item is out of stock after purchase, we will notify you immediately and offer an alternative product or a full refund.
  • High-demand or customized items may take additional processing time, and customers will be notified accordingly.

2. Shipping Destinations

We currently ship to the United States and select international destinations. Shipping availability for your location will be confirmed at checkout.

If your country is not listed at checkout, please contact us at info@openali.xyz to check if we can accommodate your request.

3. Shipping Methods and Estimated Delivery Times

We partner with reputable carriers such as UPS, FedEx, DHL, and USPS to ensure secure and timely deliveries. Delivery times vary based on the shipping method selected at checkout.

For Domestic Orders (United States):

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day (orders must be placed before 12 PM EST)

For International Orders:

  • Standard International Shipping: 7-15 business days (varies by country)
  • Express International Shipping: 4-7 business days (varies by country)

Please note that delivery times are estimates and may be affected by unforeseen delays such as customs processing, carrier disruptions, or weather conditions.

4. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. The total shipping cost will be displayed at checkout before payment.

  • Free Standard Shipping on U.S. orders over $100
  • Flat-rate shipping available for select regions
  • International shipping costs vary and will be shown at checkout

Customers are responsible for any import duties, taxes, or customs fees required by their country. These charges are not included in the shipping cost and must be paid upon delivery.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email to monitor its progress. You can track your shipment through:

  • The carrier’s website (UPS, FedEx, DHL, USPS)
  • The Openali order tracking page

If you do not receive a tracking number within 3 business days of placing your order, please contact our support team for assistance.

6. Address Accuracy and Delivery Issues

It is the customer’s responsibility to provide a correct and complete shipping address at checkout.

  • If an incorrect address is provided and the order is returned to us, the customer will be responsible for additional shipping charges to resend the package.
  • If a package is marked as delivered but is not received, customers should check with neighbors, household members, or their local post office before contacting our team.
  • Openali is not responsible for lost or stolen packages after they have been marked as delivered.

For address corrections, please reach out within 12 hours of placing your order to update your shipping details.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, we recommend:

  • Checking your tracking information for updates
  • Contacting the shipping carrier for details
  • Reaching out to our customer support team if your package is significantly delayed

In cases where a package is lost in transit, we will work with the carrier to resolve the issue and offer a replacement or refund based on the carrier’s investigation.

8. Shipping Restrictions

Certain products may have shipping restrictions based on local regulations. These restrictions may apply to specific countries, and customers will be notified at checkout if their selected item is unavailable for shipment.

We do not ship to PO Boxes or APO/FPO addresses for expedited and international orders due to carrier limitations.

9. Returns and Exchanges

If you need to return or exchange an item, please follow our Refund and Return Policy. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

For damaged or incorrect items, please contact us within 7 days of delivery with a photo of the issue to arrange a replacement or refund.

10. Holiday and Peak Season Shipping

During holiday seasons or promotional events, order processing and delivery may take longer than usual due to high demand. We recommend placing orders early to ensure timely delivery, especially for gifts and special occasions.

Shipping carriers may also experience delays beyond our control. In such cases, we will do our best to keep customers informed about estimated arrival times.

11. Google AdSense Compliance and Policy Updates

We ensure that our Shipping Policy adheres to Google AdSense guidelines and industry best practices, maintaining a clear and transparent shopping experience for our customers.

Openali reserves the right to update this policy at any time. Customers are encouraged to review this page periodically for any changes.

Last Updated: March 4, 2025

12. Contact Us

For any shipping-related inquiries, please contact us:

📍 Address: 3661 Nuzum Court, Buffalo, New York, United States
📞 Phone: 716-609-1766
📧 Email: info@openali.xyz
🌐 Website: Openali

Thank you for shopping with Openali. We appreciate your trust and look forward to delivering high-quality footwear right to your doorstep! 🚀